14_4

In my long tenure as CIO at a large academic health system, I was often accosted by senior members of the medical, nursing, or administrative staff, just back from a meeting: “I saw a demo of this next-generation electronic-health-records system. Unbelievable! It saves lives, reduces costs, improves the patient experience, and mows lawns! We need to implement it here! It would transform us!”

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