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Unattended retail, as it is increasingly known, incorporates vending, kiosks, grab-and-go and other advances. And in this season of maintaining distance, the possibilities continue to expand.
Research released by the National Retail Federation and Forrester showed that use of mobile payment and contactless credit/debit cards has increased during the pandemic — though only a humble boost compared with other countries tracked. In the United States, 19 percent of online adults made a digital payment in-store for the first time as the result of COVID-19. In addition, 67 percent of merchants responding already supported contactless payments and 39 percent said the pandemic had put contactless in their plans to adopt and/or accelerated their plans.

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