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Retailers and industry watchers are calling for further digitalization to reboot sales amid the pandemic and to further raise operation efficiency.
Due to macroeconomic uncertainty, specialty and department store sales will remain under pressure in the near future, said Secretary General Peng Jianzhen of the China Chain Store & Franchise Association.
“Retailers will be reluctant to make investment in technology solutions while still facing uncertainty,” he told the China International Retail Innovation Summit in Shanghai. He also advised digital solution providers to pay more attention to details instead of integrated services that lack focus.

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