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With the enforced lockdown came the need for flexibility and innovation and many organisations rose to the emergency challenge, relieved by how quickly their systems adapted and taken aback by how productive their staff continued to be. Feedback from staff surveys clearly demonstrate that whilst missing social interaction with colleagues (interestingly not formal time with management) the perceptions of future ways of working doesn’t include the old pattern of daily commuting and 9 to 5 working in the office. Whilst recognising that for some people a return to regular patterns of living and working is very desirable, many others report that improvements in their work/life balance have exceeded their pre COVID-19 expectations, and they want to maintain these benefits.

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